Hello,

I have a little horror story to share with you guys. On April 23, 2005 from Sears store in Quakerbridge Mall, Lawrensville, NJ I purchased Frigidaire side-by-side refrigerator and dishwasher - both stainless steel finish and both from same model line with matching handles.

Delivery was scheduled for May 1, Sunday. I received a phone call from Sears Delivery Department on Saturday that delivery will be made between 12PM and 3PM. Around 2:45PM they called as and told as that delivery crew running a "little behind" and they will be at our house before 5PM. We told them that it would be unacceptable because we had to leave at 4PM, but we told them that we will wait 'till 4:00-4:15PM.. Needles to say no one showed up and we left the house at 4:45PM. They called as and left a message that the crew was there at 5:15 and no one at the house to accept delivery.

Next day representative from Sears called me and re-scheduled delivery for May 5, Thursday (now I had to take time from work). Truck arrived to unload dishwasher and refrigerator and found refrigerator to be damaged. We refused to accept it even after "compensation" that was offered to us. But at least dishwasher had no damage.

Next day representative called me again to re-schedule delivery again, and next available date was May 15, Sunday. Needless to say a refrigerator arrived again wit dents and scuffs, and I had to send it back again.

Same day representative form Sears Delivery Department called and informed us that next time refrigerator will be PRE-INSPECTED at the warehouse prior being loaded on the truck for delivery to make sure that I will get undamaged merchandise and scheduled next delivery date for May 23, Sunday between 9:15AM and 12:15PM. We patiently waited 'till 6PM - NO ONE showed up OR called us..

We were frustrated.

On following Monday, representative from Sears called, apologized and informed us that refrigerator was damaged and next available delivery date now is June 19.. Which we didn't accepted and refused to wait another 3 weeks.

I called Sears National Customer Relation's Department and spoke to Joe, a representative. After listening to my story for 30 minutes all he could do is connect me to the store manager where I originally purchased appliances to work out "some kind of deal".. After a brief conversation with assistant store manager Bob Redwood I found out that this particular model is no longer available and was advised to start re-selecting the refrigerator. On my comment that if I will re-select refrigerator I will have to replace dishwasher too because they are matching each other all I heard back was same empty apologies. Even my call to Sears HeadQuarters and speaking to a Customer Relation's Executive by the name Fess (didn't provide his last name) did not changed anything and all they can do is give you tons of apologies and nothing else.

Bottom line is - I WILL NEVER EVER STEP INTO SEARS STORE AGAIN!!!!

I got my money back, they think I am happy. They are happy for sure, because I will not call them again, and they really didn't care that they just lost another customer in me - there is still more people they didn't frustrate yet.